Do you deliver to all countries?

Yes, we deliver to many countries worldwide. Please contact us to confirm delivery availability in your country.

How can I place an order for cement or iron?

You can place an order directly on our website, by phone, or via email. Our sales team is available to guide you through the ordering process.

What are your payment terms?

We accept multiple payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, and more through our online payment system. You can also make bank-to-bank wire transfers with escrow protection using the official banking information provided. All payments are SSL-encrypted, PCI DSS-compliant, and processed within just 2 hours.

How can I get a quote?

You can obtain a personalized quote by filling out our online form on the “Become a Customer” page or by contacting us directly by phone or email. Please provide your order details and delivery address for an accurate quote.

How do you handle customs formalities for international orders?

We work with specialized partners to ensure complete handling of customs formalities. Our teams take care of all necessary documents and procedures to simplify your international buying experience.

What are the shipping times and costs for international orders?

Shipping times and costs depend on the destination and order volume. We offer sea, air, and land transport options. For a detailed quote on fees and times, please contact us.

How do you ensure the safety and quality of products during shipping?

Our products are carefully packaged and protected to prevent damage during transportation. We also partner with reliable logistics providers and use high-quality materials for packaging and security. You also have the option to purchase insurance.

What additional duties and taxes are there for international orders?

Duties and taxes vary by destination country. We recommend checking with local customs authorities for accurate information. Our experts can also provide an estimate of duty and tax costs when you place an order.

What are the minimum order volumes for international orders?

We have specific minimum volumes for international orders. Contact our sales team to learn about specific terms based on your needs.

What international quality certifications do you hold for your cement and iron products?

Our products are certified according to European standards with AFNOR CE0333 and international standards, such as ISO 9001 for quality management and ISO 14001 for environmental management, ensuring high standards of safety and performance.

How can I track the progress of an international order?

We provide a tracking number once your order is shipped. You can track the status of your order through our website or by contacting our customer service team.